Refund & Cancellation Policy

MatchSense sells digital analytics — subscription plans and one-time match unlocks that give you access to AI-generated predictions, insights, and chat. Because these are digital goods delivered electronically and consumed immediately, refund eligibility is more limited than for physical products. This policy explains when a refund or cancellation is available, how to request one, and how long it takes.

This policy should be read together with our Terms of Service. Where this policy and any plan-specific terms shown at checkout differ, the terms presented to you at the time of purchase govern that purchase.

Subscriptions renew automatically for successive billing periods (monthly or annual) until cancelled. You can cancel at any time from your account's Subscription page.

When you cancel, your plan remains active until the end of the current paid billing period, and you are not charged again. We do not, as a rule, pro-rate or refund the unused portion of a billing period that is already under way.

• Monthly plans — cancel any time; access continues until the end of the current month, with no further charges.
• Annual plans — cancel any time; access continues until the end of the current year, with no further charges. Annual plans are discounted in exchange for the longer commitment.
• Free tier — no charge and nothing to cancel.

One-time unlocks grant immediate access to the analysis for a specific match or tier. Because the content is delivered and consumable the moment the unlock completes, these purchases are generally final and non-refundable.

We will, however, refund a one-time unlock where the content was not delivered due to a technical fault on our side, or where you were charged in error (for example, a duplicate charge or a charge for content you never received). See the eligibility and request sections below.

Regardless of the general rules above, we will review and, where appropriate, issue a refund in situations such as:

• Duplicate or accidental charges — you were billed more than once for the same item, or charged for a plan you did not intend to buy.
• Non-delivery or a material technical fault — you paid but the content or access was not delivered because of a defect on our side that we could not resolve.
• Unauthorised transactions — a charge you did not authorise; we may ask you to verify identity and will cooperate with your bank or payment provider.
• Where a refund is required by applicable law, including Indonesian consumer-protection law (Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen).

The following are generally not eligible for a refund, except where the law requires otherwise:

• Analysis or predictions you were able to view after purchase but were dissatisfied with — predictions are probabilistic and for informational purposes only, and an unfavourable outcome is not a defect.
• The unused portion of a subscription period already under way after you cancel.
• Purchases where a material amount of the paid content or credits has already been consumed.
• Change-of-mind requests made after the digital content has been delivered and accessed.

Approved refunds are returned to the original payment method through the payment provider used at checkout — Midtrans for Indonesian Rupiah (IDR) payments and Stripe for international payments. We cannot refund to a different card, account, or method than the one originally charged.

Once we approve a refund, we submit it promptly. The time for the funds to appear depends on the provider and your bank — typically a few business days for card refunds and up to around 14 business days for some bank-transfer or virtual-account methods used with Midtrans. Any fees are handled in accordance with the provider's rules.

To request a refund or dispute a charge, contact us through our contact page or at support@matchsense.online within 14 days of the charge. To help us process it quickly, please include:

• The email address on your MatchSense account.
• The transaction or order reference from your receipt.
• The date and amount of the charge.
• A short description of the issue (for example, duplicate charge, content not delivered).

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is investigated. We reserve the right to contest chargebacks we consider invalid and to provide payment providers with records of the transaction and content delivery.

We may update this Refund & Cancellation Policy as our products and payment options evolve. When we make material changes, we will update the "Last updated" date above and, where required, notify you through the Service. The policy in effect at the time of your purchase governs that purchase.

Questions about refunds, cancellations, or billing can be sent through our contact page or to support@matchsense.online. For the full terms governing your use of MatchSense, see our Terms of Service; for how we handle your data, see our Privacy Policy.